1.Who we are
The Company Club is a private virtual conversation membership service operated by Bespoke Matches Limited, trading as The Company Club.
In this Privacy Policy, “we”, “us” and “our” refer to Bespoke Matches Limited.
Company details
- Legal entity: Bespoke Matches Limited
- Trading name: The Company Club
- Company number: 10224038
- Registered office: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
- Website: https://thecompanyclub.co.uk
- Email: support@thecompanyclub.co.uk
Bespoke Matches Limited is the data controller responsible for deciding how and why your personal information is used.
We take privacy and discretion seriously. This policy explains what information we collect, why we use it, how it is protected and what rights you have.
2.Information we collect
Depending on how you interact with us, we may collect the following information.
Information you provide
- Name and contact details, including email address and telephone number.
- Information submitted through our membership application or contact forms.
- Your general interests, preferences and information you choose to share to help us provide a suitable conversation experience.
- Correspondence with us, including emails and other communications.
- Membership details, including your selected package, start date, renewal date and cancellation requests.
Membership and service information
If you become a member, we may collect and maintain:
- Your membership package and account details.
- The number of direct messages used against your monthly allowance.
- Records of scheduled telephone or video conversations and their duration.
- Scheduling and availability information.
- Relevant communications needed to administer your membership and provide the service.
We do not routinely need to collect sensitive information about your health, beliefs, political opinions or other special categories of personal data. Please avoid sharing information of this nature unless it is genuinely necessary. If we ever need to process special-category information, we will identify and rely on an appropriate additional legal condition.
Payment information
Payments may be processed through a third-party payment provider. We may receive information such as payment confirmation, transaction references, subscription status and billing details.
We do not intend to store full payment card details on our own systems.
Technical information
When you visit our website, certain technical information may be collected, such as:
- IP address.
- Browser and device information.
- Website usage and diagnostic information.
- Cookie and similar technology information, where applicable.
3.How we use your information
We use personal information for the following purposes:
- To review and respond to membership applications and enquiries.
- To contact you about your application and membership.
- To arrange onboarding and provide your membership service.
- To allocate and maintain your dedicated conversation partner.
- To arrange scheduled telephone and video conversations.
- To administer direct messaging allowances and monthly conversation-time allowances.
- To process payments, subscriptions, renewals and cancellations.
- To respond to questions, complaints and requests.
- To protect our members, staff and business from misuse, fraud or inappropriate conduct.
- To maintain business records and comply with legal obligations.
- To improve the security and operation of our website and services.
We will not use your personal information for unrelated purposes without an appropriate legal basis.
4.Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we rely on:
Contract: Where processing is necessary to consider your application, enter into a membership agreement or provide the service you have requested.
Legitimate interests: Where we have a legitimate business interest in responding to enquiries, managing our operations, maintaining security, preventing misuse and keeping appropriate business records. We balance these interests against your rights and expectations.
Legal obligation: Where we need to process or retain information to meet legal, accounting, tax or regulatory requirements.
Consent: Where you have freely agreed to a particular use of your information, such as receiving optional marketing communications or the use of non-essential cookies where consent is required. You can withdraw consent at any time.
Where we process special-category personal data, we will also identify an appropriate additional legal condition under data protection law.
5.Confidentiality and discretion
We understand that members may share personal thoughts and information during private conversations.
We expect everyone involved in delivering The Company Club service to treat member information with discretion and to access it only where necessary for their role.
Your information is not made publicly available or sold to third parties.
However, confidentiality is not absolute. We may need to disclose information where required by law, to protect someone from serious harm, to prevent or investigate unlawful activity, or to establish or defend legal claims.
You should also take reasonable care when sharing personal information with another person through the service.
6.Who we share information with
We may share relevant information with trusted service providers who help us operate The Company Club, including:
- Website hosting and technical platform providers.
- Database and application management providers.
- Email and communications providers.
- Payment processing providers.
- Telephone and video communication providers.
- Professional advisers, including accountants, solicitors and insurers.
- Public authorities or law enforcement agencies where disclosure is legally required or permitted.
These providers should only process personal information in accordance with their role and the applicable contractual and legal requirements.
We do not sell or rent personal information to advertisers or data brokers.
The specific providers used by The Company Club may change. We will keep this policy updated as our systems develop.
7.International transfers
Some of our service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by UK data protection law to ensure an appropriate level of protection. This may include using UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
You can contact us if you would like further information about relevant international transfer safeguards.
8.How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes explained in this policy, including legal, accounting and reporting requirements.
Our retention periods will depend on the type of information and our relationship with you.
In general:
- Enquiry and unsuccessful application information is retained only for as long as necessary to deal with the enquiry and any reasonable follow-up.
- Membership records and relevant correspondence are retained during your membership and for an appropriate period afterwards.
- Financial and accounting records are retained for the period required by law.
- Technical and security records are retained for a period appropriate to their purpose.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
9.Your data protection rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase personal information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to processing based on legitimate interests.
- Request a copy of certain information in a portable format.
- Withdraw consent where we rely on consent.
- Complain to the Information Commissioner's Office.
These rights are subject to applicable legal conditions and exceptions.
To exercise a right, contact us at support@thecompanyclub.co.uk.
10.Marketing communications
We may contact you about your application, membership, payments, service updates and other matters necessary to administer your relationship with us.
We will only send marketing communications where we have an appropriate legal basis and, where required, your consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
Unsubscribing from marketing will not stop essential service or membership communications.
11.Cookies and website technologies
Our website may use cookies and similar technologies to support essential website functionality, security and performance.
If we use analytics, advertising or other non-essential cookies, we will obtain consent where required by law and provide information about how these technologies work.
You can manage cookies through the cookie settings made available on our website and through your browser settings.
12.Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
No online system or method of electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
13.Third-party websites and services
Our website or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
14.Children
The Company Club is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18 for membership purposes.
If we become aware that we have collected such information, we will take appropriate steps to address it.
15.Complaints
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner's Office:
Website: https://ico.org.uk
Telephone: 0303 123 1113
16.Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal obligations.
The latest version will be published on our website, with the date of the latest update shown at the top.
17.Contact us
For privacy-related questions or requests, please contact:
The Company Club
Operated by Bespoke Matches Limited
Email: support@thecompanyclub.co.uk
Website: https://thecompanyclub.co.uk
Registered office: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Company number: 10224038