1.About these Terms
These Terms and Conditions govern your application for and use of The Company Club membership service.
The Company Club is a private virtual conversation membership service operated by Bespoke Matches Limited, trading as The Company Club.
In these Terms:
- “The Company Club”, “we”, “us” and “our” refer to Bespoke Matches Limited.
- “Member”, “you” and “your” refer to the individual applying for or using our service.
- “Conversation Partner” refers to the person assigned to provide your one-to-one virtual conversations.
Business details
Bespoke Matches Limited
Trading as The Company Club
Company number: 10224038
Registered office: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@thecompanyclub.co.uk
Website: https://thecompanyclub.co.uk
By applying for membership or entering into a membership agreement, you agree to these Terms.
2.Our Service
The Company Club provides a private, virtual membership service centred on one-to-one conversation and companionship.
The service is delivered remotely through scheduled telephone conversations, and, where included in the selected membership, video conversations and private messaging and voice notes.
Each member is assigned one consistent, dedicated Conversation Partner, allowing the member to build familiarity and continuity over time.
The Company Club is a virtual service. It does not include in-person meetings.
Our service is not:
- A dating or matchmaking service.
- A marriage or relationship introduction service.
- A counselling, psychotherapy or mental health treatment service.
- A medical, legal or financial advisory service.
- An adult entertainment or sexual service.
We do not promise particular personal, emotional, professional or relationship outcomes.
3.Eligibility and Applications
Membership is intended for adults aged 18 and over.
Membership is application-based. Submitting an application does not automatically create a membership or guarantee acceptance.
We may review applications and contact applicants to discuss the service, membership options and availability.
We reserve the right to decline an application where we reasonably consider that the service is unsuitable, the applicant does not meet our requirements or we cannot provide an appropriate Conversation Partner.
A membership contract is formed only once we have accepted your application, confirmed the membership details and received the required payment.
4.Membership Packages
The Company Club currently offers the following monthly memberships.
Essential — £500 per month
- Up to 2 hours of scheduled telephone conversation time per month.
- Up to 50 direct messages per month.
- Voice notes included.
- One consistent, dedicated Conversation Partner.
Select — £1,000 per month
- Up to 5 hours of scheduled telephone conversation time per month.
- Up to 100 direct messages per month.
- Voice notes included.
- Priority responses.
- One consistent, dedicated Conversation Partner.
Premium — £1,500 per month
- Up to 8 hours of scheduled telephone and video conversation time per month, combined.
- Up to 150 direct messages per month.
- Voice notes included.
- Priority access.
- Telephone and video conversations.
- Flexible scheduling.
- One consistent, dedicated Conversation Partner.
Video conversations are available exclusively with Premium membership.
The allowances stated above are monthly maximums. They are not guaranteed minimum usage levels or a promise of a particular number of individual calls.
We will confirm the selected package, price and applicable membership details before payment.
5.Conversation Time and Messaging Allowances
Scheduled conversation time
Your membership includes the monthly scheduled conversation-time allowance for your selected package.
- Essential and Select include telephone conversations only.
- Premium includes both telephone and video conversations.
The total duration of scheduled conversations is deducted from the relevant monthly allowance.
For Premium, telephone and video conversations share the same eight-hour monthly allowance. Video conversations are not additional to that allowance.
Conversations must be arranged in advance and are subject to availability.
Messaging and voice notes
Each membership includes a separate monthly messaging allowance, including voice notes:
- Essential: up to 50 messages.
- Select: up to 100 messages.
- Premium: up to 150 messages.
Voice notes are included in all three packages. Each voice note counts as one message towards the relevant monthly messaging allowance. Messaging is separate from scheduled conversation time and does not reduce your monthly call-time allowance.
Messaging is intended for communication between scheduled conversations and within the limits of your membership.
We do not promise immediate replies or continuous availability. Priority responses and priority access are provided according to the selected membership, subject to reasonable availability and working arrangements.
Expiry of allowances
Unused conversation time and unused messaging allowances expire at the end of each monthly membership period.
They do not roll over, accumulate or carry forward into a subsequent month.
Allowances cannot be exchanged for cash, transferred to another person or refunded simply because they have not been used.
6.Scheduling and Availability
Scheduled conversations must be arranged by agreement with your Conversation Partner.
We will make reasonable efforts to accommodate your preferred times, taking account of availability and the level of access included in your membership.
Flexible scheduling under Premium does not mean unlimited or guaranteed availability.
If a scheduled conversation needs to be changed because of illness, unforeseen circumstances or another reasonable cause, we will make reasonable efforts to arrange an alternative time.
If we are unable to provide a scheduled conversation, we will discuss an appropriate alternative arrangement with you.
We do not guarantee that a particular Conversation Partner will be available at every requested time.
7.Your Dedicated Conversation Partner
We aim to provide each member with one consistent, dedicated Conversation Partner throughout their membership.
Continuity is an important part of our service. However, circumstances such as illness, holidays, staff changes or other unforeseen events may affect availability.
If your assigned Conversation Partner becomes unavailable for an extended period or is no longer able to provide the service, we will discuss a suitable alternative arrangement with you.
We will not promise uninterrupted availability of a particular individual.
You may request a change of Conversation Partner at any time, at no additional cost, subject to availability.
8.Membership Fees and Payments
Membership fees are charged monthly in advance.
The current advertised monthly prices are:
- Essential: £500.
- Select: £1,000.
- Premium: £1,500.
All payments must be made using the payment method and process confirmed by The Company Club.
Where recurring payments are arranged through a third-party payment provider, you authorise the agreed monthly payments in accordance with the payment provider's terms and your membership agreement.
The applicable price and any taxes payable will be clearly shown before you commit to payment.
If a payment fails, we may contact you to arrange payment. We may temporarily suspend access to the service while an overdue payment remains outstanding, after giving reasonable notice where appropriate.
We do not store full payment card details on our own systems.
9.Monthly Membership and Renewal
All memberships are billed monthly, with a minimum initial term of one month.
Your membership renews automatically each month on the relevant renewal date, and the applicable monthly fee is charged in advance unless cancelled at least 48 hours before the next renewal date. Monthly conversation and messaging allowances do not roll over.
The membership period and renewal date will be confirmed when your membership begins.
A change to your membership package or price will be communicated to you before it takes effect. We will not increase your membership fee without giving appropriate notice and obtaining any agreement required by law.
10.Cancellation by You
You may cancel your membership by giving notice at least 48 hours before the next monthly renewal date.
To request cancellation, contact:
Please include your name and membership details so that we can identify your account.
Where cancellation is received at least 48 hours before the next renewal date, your membership will end at the conclusion of the current paid membership period and no further monthly renewal payment will be taken.
If a cancellation request is received less than 48 hours before renewal or after a renewal payment has already been processed, the cancellation will normally take effect at the end of the newly paid period, subject to any applicable statutory cancellation or refund rights.
We will confirm receipt of your cancellation request.
You may also have additional cancellation rights under consumer protection and subscription-contract legislation. Nothing in these Terms limits any statutory right you may have.
11.Your Statutory Right to Cancel
If you enter into a membership contract online, by telephone or by another method covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a statutory 14-day cancellation period beginning on the day the contract is entered into.
If you wish to cancel within this period, contact us at:
If you expressly request that the service begins during the 14-day cancellation period, you may be required to pay a proportionate amount for the service provided up to the point of cancellation, where permitted by law and where the required information and consent have been obtained.
Any statutory rights concerning cancellation, refunds or the commencement of services will apply in accordance with the relevant legislation.
We will provide any required cancellation information when your membership is arranged.
12.Cancellation or Suspension by Us
We may suspend or terminate a membership where:
- You materially breach these Terms.
- You engage in abusive, threatening, unlawful or inappropriate conduct.
- You misuse the service or attempt to use it for purposes outside the nature of the membership.
- You provide materially false or misleading information.
- You fail to pay an amount properly due.
- We are legally required to do so.
Where appropriate, we will notify you and give you a reasonable opportunity to address the issue before suspension or termination.
If we terminate a membership for reasons other than your breach or misconduct, we will consider an appropriate refund for any prepaid service that we will not provide, subject to applicable law.
We will not exclude any refund or other remedy to which you are legally entitled.
13.Member Conduct
We expect all members to communicate respectfully and behave appropriately.
You agree not to:
- Harass, threaten, intimidate or abuse your Conversation Partner or any member of our team.
- Make unlawful, discriminatory or offensive remarks.
- Use the service to request sexual services, adult entertainment or inappropriate personal contact.
- Attempt to arrange in-person meetings with your Conversation Partner through the service.
- Share illegal, harmful or offensive material.
- Use the service for fraudulent, commercial or unlawful purposes.
- Attempt to obtain confidential information about other members, staff or Conversation Partners.
We reserve the right to take appropriate action where conduct breaches these expectations.
14.Nature and Limitations of the Service
The Company Club provides conversation and companionship through a private virtual membership.
Our Conversation Partners are not acting as therapists, counsellors, doctors, lawyers, financial advisers or emergency support professionals.
Conversations should not be treated as professional advice or a substitute for appropriate professional assistance.
If you require urgent medical, mental health or emergency assistance, you should contact the appropriate professional or emergency service.
We do not guarantee that every conversation will meet a member's personal expectations or produce a particular outcome.
15.Privacy and Confidentiality
We handle personal information in accordance with our Privacy Policy, available on our website.
We expect our team and Conversation Partners to respect the privacy of members and to handle information discreetly.
Members must also respect the privacy of their Conversation Partner and must not disclose personal or confidential information about them without permission.
Neither party should record, publish, distribute or share a private conversation without the prior consent of everyone involved, except where disclosure is required or permitted by law.
Confidentiality does not prevent disclosure where required by law or where reasonably necessary to protect someone from serious harm, address unlawful conduct or establish or defend legal claims.
Please refer to our Privacy Policy for further information about how personal information is handled.
16.Intellectual Property
All website content, branding, logos, text, design elements and other materials belonging to The Company Club or Bespoke Matches Limited are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, publish or commercially use our materials without our prior written permission.
17.Website and Service Availability
We aim to keep our website and service operating reliably. However, we cannot guarantee uninterrupted access.
Access may occasionally be affected by maintenance, technical issues, third-party platform failures, internet connectivity or circumstances outside our reasonable control.
We will take reasonable steps to address service interruptions.
18.Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
We will provide the service with reasonable care and skill as required by law.
Subject to the above, we are not responsible for:
- Interruptions caused by circumstances outside our reasonable control.
- Failures of third-party communication, internet or payment services.
- Loss arising from a member's misuse of the service.
- Decisions made by a member based on informal conversation rather than qualified professional advice.
Where legally permitted, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the membership contract was formed.
Nothing in this section affects your statutory consumer rights.
19.Complaints
If you are dissatisfied with any aspect of the service, please contact us:
We will review your complaint and aim to respond within a reasonable period.
We may request further information to understand the issue and identify an appropriate resolution.
20.Changes to These Terms
We may update these Terms from time to time to reflect changes in our service, business operations or legal requirements.
Where a change materially affects your membership, we will provide reasonable notice before it takes effect.
If a change requires your agreement, we will obtain it where required by law.
The latest version will be available on our website, with the date of the latest update displayed at the top.
21.Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have the benefit of mandatory consumer protection rights and the right to bring proceedings in the courts available to you under applicable law.
22.Contact Details
For questions about membership, payments, cancellations or these Terms, please contact:
The Company Club
Operated by Bespoke Matches Limited
Email: support@thecompanyclub.co.uk
Website: https://thecompanyclub.co.uk
Registered office: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Company number: 10224038